Soap FAQ's 

Our handcrafted soaps are real soap! Thoughtfully made from beginning to end in small batches with the best premium quality natural organic oils, butters and ingredients. Using the traditional cold process method and cured for 4 to 6 weeks before using. And depending on the individual recipe up to 8 weeks. This makes for a mild, harder and longer lasting bar. 

Each handcrafted soap are unique and beautiful, and gets better with age. Some natural colors, scents and essential oils can fade and change as soap age, but it doesn't take away from it's skin loving qualities.  

Soap Care 

To extend the life of your lovely handcrafted soaps, keep on a well-draining soap dish. Never let soap sit in water or prolonged direct streams of water when not in use, and air dry between uses. With this care your soaps will last longer.

Shipping FAQ's

Unfortunately, we do not ship to PO Boxes. A physical mailing address is required. 

How long does it take for my order to ship?

Orders are processed in the order they're received. We do our best to process orders in a timely manner. All orders generally ship within 3 - 7 business days, unless it's a custom order or pre-order. In which case it will ship by the stated date. Please allow extra time for items to ship around major holidays.

Which shipping carrier do you use?

All packages are shipped through USPS. We want your packages to arrive safely and on time. We found that USPS to be most reliable and gentle carrier. We are not responsible for packages that's tracking has been marked "delivered", but not received. In the rare case this happens, contact USPS directly to file a claim. 

How long will it take for my order to get to me once it ships?

Most states within 3 - 5 days shipping time frame. First Class Mail 3 - 5 days. Priority Mail 2 - 3 days. Priority Express 1 - 2 days. Shipping time frames are estimates and not guaranteed. Once your order is complete you will receive tracking information to track your package. Shipping around major holidays time frames will vary.

What are your shipping rates?

Shipping rates are determined by the shipping carrier. Shipping is calculated by weight and/or size. Weight, size and fragility (glass containers) will determine how it will ship and charged accordingly. Most of our products are packaged in glass containers and they are heavy. We take every measure to ensure items arrive safely.

I need products by a certain date, how do I find out if items will be received in time?

Prior to purchasing contact us at sugalushnaturalskincare@gmail.com. Please allow extra processing times around major holidays.

Can I return or exchange items?

Due to the nature and safety purposes of personal care products they cannot be resold once they leave our shelves so we do not accept returns. All sales are final. If you have any problems with your order please contact us within 24 hours of receipt of your purchase at sugalushnaturalskincare@gmail.com. Please allow 24 - 48 hours to respond to email.