FAQs

Do you make anything without scents

Yes we make some unscented handmade products for those that want unscented soaps, bath and body products. If you want something in particular and specific then that would be a custom or special order.

Do you do custom or special orders

Yes, if you would like a scent, color or specific ingredient included or not included, I would like to accommodate you. All custom and special orders require a 50% non refundable deposit, unless canceled within 24 hours determined by email time stamp.

What type of wax do use for your candles

The candles are made with domestically grown 100% soy wax. Besides supporting our American Farmers, soy wax is natural and renewable, it's cleaner, meaning it's non toxic, no carbon sot in the air you breathe and it's longer burning. 

What About The Wicks 

We use a lead free and zinc free braided coreless cotton wicks that works well with natural waxes for an even burn. Before burning your candle be sure to trim your wick before lighting, it should be no longer than 1/2 inch. 

And during the cooler months we also use wood wicks. Soft wooden wicks, they offer the unique sounds of a wood burning fire as they crackle and pop while they burn. A nice touch for a romantic candle lit evening or just cozying up with a good book on a cool night.  

Do handmade soap last

Handmade soaps can last long. Our soaps cure anywhere from 4 to 6 weeks or more depending on the recipe. The longer a handmade soap cures the harder and longer it last. And in order to extend the life of your natural handmade soaps keep them dry between uses. Letting them air dry. Like keeping them in a open soap dish that have drainage holes at the bottom to drain away water, so your beautiful soaps will not be resting in water. 

I purchase this soap before but now it looks a little different

Our soaps are handmade. As with any handmade item they can differ slightly and have variations of designs batch to batch, though they are all created equal. 

Do you use animal products 

No we do not use any animal products. Only natural and organic plant based oils and butters. 

Do you use palm oil 

In some of our recipes we use RSPO Sustainable Mass Balance Food Grade Kosher Palm Oil and it's listed on the ingredient label.

Soap weight

Our handmade soaps are a generous size. Once our handmade soaps are removed from their molds and hand-cut, they are all weighed before going to the curing racks, and they are weighed again after. The weight on the label will give the lowest weight in that batch, and you may receive soaps heavier than labeled. Soap continues to cure overtime and the weight may slightly decrease over time.

I Can't Smell A Thing

Their can be many reasons why a scent is no longer prominent. Such as the age of the soap, how the soap is stored after you get it (wrapped, unwrapped, sitting on a window sill kept in direct sunlight, etc.), the source of the scent in the soap (essential oils, absolutes, fragrances, etc.) and some scents are stronger and last longer than others. As soap continues to cure or dry, over time the scent will fade especially on the top or outer layer. But once the outer layer is washed away you will be able to smell the scent.

How do I know when my order is shipped

Once your order is complete and has been shipped you will receive a email with your tracking number so you can track your order/package. Please note, your tracking number can take up to 24 - 48 hours to update in the shipper's tracking system. USPS Domestic shipping delivery time frames are 3 - 5 days First Class Mail, 2 - 4 days Priority Mail, 1 - 2 days Priority Mail Express. Shipping time frames are estimated not guaranteed.

How is my order shipped

We utilize USPS for shipping. And depending on the size of your order and/or the option selected at checkout it will be shipped USPS Standard, First Class Mail, Priority Mail or Priority Mail Express. And a email notification will be send with tracking number to track your order. 

What's the turn around time 

Our products are handmade in small batches. They are handmade, hand-blended, hand-poured, hand-cut, hand-wrapped and labeled all by hand. The average turn around time is 3 - 5 full business day for processing and for made to order items up to 10 full business days for processing.